Hotel Portobelo
What Guests Say
Loved the location. The room was super clean. Bed was comfortable and plenty of pillows. The room had a safe, coffee maker, iron and blow dryer. Full size mirror. Room service and a small bar area where you can have some drinks. The restaurant has good coffee. Definitely would stay there again!
Lidubina
November 2023
Good location, helpful staff, nice large room. The room was not very well sound proofed so you could hear everything from the street - which for me is not a problem - but some people may struggle to sleep. The biggest issues were the wifi (poor connection, and if you could connect it was patchy and nothing would load sometimes), and the lack of a fridge in the room to store food and drinks to keep cold. The bed was also quite short, I'm 6ft and I had to curl up to get my legs into the bed. Wouldn't be comfortable for taller people.
Jayden
April 2025
We were at the Portobelo for 4 nights and left our car in the spacious safe underground parking at the hotel. Ubers were quick, inexpensive & a safe way to zip around the city. Our Deluxe Suite room (304) was comfortable and clean with things replenished each morning by the dedicated housekeeping staff. Our room had a very large curved glass window that was good at keeping out the sound of the traffic below. We enjoyed our breakfasts in the hotel each morning and one dinner as well where the staff was all keen to get everything right. By the 2nd morning they already knew I was there for a to go cappuccino. This neighbourhood has several universities so it was a pleasure to see so many young people around. We felt safe to walk to restaurants and home in the evening. Very happy beginning to our Historical Heartland trip.
Lois
January 2025
Easy access and walking distance to everything.
Lakshmi
January 2025
Location was excellent for my needs. I walked everywhere from the hotel, in all directions: Centro district, my resident friend's home, etc. Staff was warm and welcoming. Room was totally ready, including water bottles. I loved the restaurant: long hours, good menu. room service option (I liked better to sit downstairs with other guests.) Good setup for anyone with a handicapped family or friend travelling with them. Elevator works well. I had a large room, easy to move around in for anyone with mobility problems. Good floor plan in my room.
Beth
November 2023
Everyone was friendly except for the servers in the hotel restaurant never smiled and seemed quite bored. The ambience in the lobby was cheerful. The furniture was comfortable and big windows in the lobby gave a nice view of the street and lit up the place with lots of light/sun. The receptionists spoke both English and Spanish and were very helpful and kind. I loved the lounge where you could get a nice drink and relax.
Shehla
November 2023
-Very good location, close to the downtown. -The bed and the pillows was confortable. -Enough towels, enough bed clothes. -The staff was super nice and friendly. -With air conditioning, elevator, parking, restaurant, bar. -Super clean.
Alfonsina
October 2024
The service, especially the room service was excellent. The car parking was good. All the staff were friendly and helpful. It had a smart tv which was great as I could get my English Premier League matches on Paramount Prime! Excellent. The room was big. The restaurant was very good too.
Sheila
October 2023
Location, room and helpful staff.
Bruce
January 2025
Modern, very nice decor, clean, comfortable beds, restaurant and bar onsite
Wendy
January 2024
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